11 Beat Terms & Conditions — The Complete Guide to Using the Platform, in Bengali

These Terms & Conditions 11 Beat Applies to all users of the platform (website, mobile app, and any related services). 11 BeatBy creating an account with , you will be considered to have voluntarily accepted these terms in full and with complete understanding.

This document was written in Bengali to help everyday users in Bangladesh understand it easily. However, in the event of any legal dispute, the English version will be considered the authoritative reference.

11 BeatWhen registering with , you must provide accurate and complete information. Opening an account with false details is strictly prohibited and may result in the account being closed at any time.

• Each person may register only one account — creating multiple accounts using the same name, phone number, or device is strictly prohibited.
• The phone number and email address provided at registration must remain active and registered in your name at all times.
• Sharing your account password with anyone is strictly prohibited. No one else is permitted to operate your account.
• To update your account details, please contact support — do not attempt to change them directly.
• If you notice any suspicious activity on your account, contact the support team immediately.

11 Beat In compliance with international Anti-Money Laundering (AML) regulations, all users must complete KYC verification before making their first withdrawal. This is a one-time process — once completed, it never needs to be done again.

For KYC verification, you'll need to upload a clear photo of one of the following documents: National ID (NID), passport, or driving licence. A selfie photo is also required. Verification is typically completed within 30 minutes to 2 hours.

• All uploaded documents must be complete and legible.
• Photos of both the front and back of your NID must be uploaded.
• Your face must be clearly visible in the selfie, and you must be holding your ID card in hand.
• If verification is declined, our support team will inform you of the reason and you will have the opportunity to try again.

11 BeatThe minimum deposit at is ৳100, and all major mobile banking services are supported, including bKash, Nagad, and Rocket. There are no hidden payment fees. However, 11 Beat is not responsible for any charges applied by your own mobile banking service.

• Withdrawals must be made using the same method used for the original deposit.
• KYC verification is required for withdrawals.
• If any fraudulent transaction is detected, the account will be immediately suspended and the balance frozen.
• Withdrawal requests can be cancelled before processing has begun.

11 BeatBets placed are accepted based on prevailing market conditions. Once confirmed, a bet cannot be cancelled — so review the odds and terms carefully before placing your bet.

• The odds displayed at the time a bet is placed are final. Any subsequent changes to the odds do not apply to previously placed bets.
• If a bet is accepted at an incorrect odds due to a system error, 11 Beat reserves the right to settle the bet at the correct odds.
• If a match is abandoned, postponed, or cancelled, your stake will generally be refunded. However, separate rules may apply in certain cases.
• 11 Beat is not responsible for any bets missed due to internet disconnection during live betting.
• Attempting to guarantee a profit by placing bets across different markets on the same event (arbitrage) is prohibited.

11 Beat A variety of bonuses and promotions are offered on a regular basis. Each offer has its own terms, which are detailed on the offer page. Accepting a bonus constitutes acceptance of those terms.

• Bonus funds cannot be withdrawn directly — they only become eligible for withdrawal once the specified turnover requirement has been met.
• Multiple bonuses cannot be active at the same time — the next one can only be claimed once the current one has been completed.
• If bonus abuse is detected from the same IP address or device, the bonus may be voided and the account suspended.
• 11 Beat reserves the right to modify or cancel any bonus offer at any time.

11 BeatRNG (Random Number Generator) technology is used in 's casino section. All game outcomes are entirely random and are in no way predetermined. Regular third-party audits are conducted.

• If a technical error causes an incorrect result to be displayed in any game, 11 Beat reserves the right to determine the correct outcome.
• If your internet connection drops, the game will remain in an "incomplete" state — you can resume from where you left off once reconnected.
• Disrespectful behaviour toward the dealer or other players in Live Dealer games will result in account suspension.
• The use of any software or bots during gameplay is strictly prohibited.

11 Beat We are firmly committed to maintaining a fair and safe environment. Any of the following actions will result in permanent account closure and forfeiture of your balance.

• Creating multiple accounts to collect bonuses.
• Using 11 Beat for money laundering or any other illegal financial transactions.
• Exploiting platform vulnerabilities or bugs to gain an unfair advantage.
• Unauthorized access or hacking into another user's account.
• Using malware, bots, or scripts on the platform.
• Making deposits using stolen payment methods.

11 Beat We are committed to responsible gaming. Betting should be a form of entertainment — not a means of earning a living or solving financial problems. We want you to play for fun, without putting yourself at financial risk.

• You can set your own daily or weekly deposit limits at any time.
• The Self-Exclusion feature allows you to deactivate your account for anywhere from 1 week to permanently.
• The Reality Check feature will send you periodic reminders of how long you've been playing.
• If you notice signs of problem gambling, please contact support — we're here to help.

11 Beat We reserve the right to temporarily or permanently close any account for any reason, particularly in cases of terms violations. You may also voluntarily close your account at any time.

• If an account is closed without any breach of terms, any valid balance will be returned.
• If an account is closed due to fraud, the balance may be forfeited and legal action may be taken.
• To request voluntary account closure, please contact Support — the process will be completed within 48 hours.
• Even after your account is closed, your transaction history will be retained for up to 5 years.

11 Beat These Terms & Conditions may be updated from time to time. You will be notified via in-app notification or email at least 7 days before any significant changes take effect. Continued use of the platform after any update constitutes acceptance of the revised terms.

This agreement is governed by the applicable laws of Bangladesh. Any dispute will first be addressed through negotiation. If a resolution cannot be reached, the matter will be settled through international arbitration.