Your Privacy 11 Beat's top priority. This policy explains in detail what data we collect, why we collect it, where it is stored, and how you can control it if you choose to.
11 BeatFrom the moment you create an account to your day-to-day use, certain information is collected — either automatically or through your direct input. This data falls into three categories.
| Data Type | Details | Source |
|---|---|---|
| Identity-related | Full name, date of birth, national ID number | Registration / KYC |
| Contact information | Mobile number, email address | Register |
| Financial information | Payment methods, transaction history | Payment Gateway |
| Device information | IP address, device model, OS version | Automatic |
| Behavioural Data | Betting history, game duration, click patterns | Automatic |
| Location data | Approximate geo-location (country level) | IP-based |
11 Beat We never collect unnecessary data. Every piece of information has a specific purpose and is never used beyond that purpose.
11 BeatYour data on follows a defined flow. Each step is explained below.
Data is collected during registration, KYC upload, payment, or app usage.
Data is encrypted with 256-bit SSL at the point of collection, making it impossible to read in transit.
Data is stored in ISO-27001 certified data centers. Backups are taken daily.
Only authorized staff can access specific data for defined purposes.
Once the retention period expires, your data is automatically deleted through secure methods.
11 Beat We follow the highest industry standards to protect your data — security is enforced at multiple layers, not just encryption.
11 Beat The website and app use cookies — small text files stored in your browser that help improve your experience.
Optional cookies can be disabled at any time from your browser settings. However, some features may become limited as a result.
11 BeatAs a user, you have full rights over your own data. Contact support to exercise any of the rights listed below.
You can request to see what information we hold about you.
You may request corrections to any information that is inaccurate or out of date.
You may request deletion of your data unless a legal obligation requires it to be retained.
You may request a downloadable copy of your data at any time.
You can request that we stop using your data for specific purposes.
You can opt out of marketing communications at any time.
11 Beat We strictly do not — and will not — collect data from anyone under 18. Age is verified at registration and reconfirmed during KYC.
Each data type has a defined retention period. Once that period expires, the data is automatically deleted.
| Data Type | Retention period | Reason |
|---|---|---|
| Account information | 5 years after account closure | AML / Legal Obligations |
| Transaction history | 5 years | Financial regulations |
| Betting Records | 3 years | Dispute Resolution |
| Support Chat Logs | 2 Years | Service improvement |
| Device & Login Logs | 1 year | Security Monitoring |
| Marketing Preferences | Until opt-out | Communication management |
11 Beat This Privacy Policy may be updated when necessary. You will be notified by SMS or email at least 7 days before any significant changes take effect.
For any privacy-related questions, requests, or complaints, contact our support team in Bengali. We are committed to responding within 48 hours.
We uphold the highest standards in technology and policy
256-bit SSL encryption delivers bank-grade security — your data cannot be read by anyone while in transit.
11 Beat never sells your data to advertisers or any third party — that is a core commitment we stand by.
Written in plain Bengali instead of complex legal language — so you can truly understand what happens with your data.
You have full control — request to view, correct, download, or delete your data at any time.
Once the set retention period ends, your data is deleted automatically — no separate request needed.
Independent external experts regularly audit 11 Beat's security. Any vulnerabilities found are addressed immediately.
General FAQs on Betting & Matches